Triage that never sleeps

At Meridian Health, the first thing every patient met wasn't a clinician; it was a queue. Intake ran on people manually reading each incoming case, deciding urgency, and routing it onward, which meant care effectively paused whenever the office was closed or the team was underwater. Wait times stretched, and the truly urgent cases risked sitting in the same line as the routine ones. But healthcare is exactly the place where you can't simply hand judgment to a machine and walk away; anything built here had to move faster without ever removing the clinician from the decisions that matter. The challenge was speed and safety, not one at the cost of the other.